Outreach board

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Watching (quiet 20–27d)

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In cadence

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Came back this week

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To shipping

Quiet 28d → text 1 → wait 14d → text 2 → wait 14d → call (×3) → transfer to retrieval · an attended class is the only recovery exit — replies and stated intentions are context, the cadence keeps running

Send first text –

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ARN	Last attended	Days silent	Context

Waiting on text 1 (0)

ARN	Days silent	Provenance	Context

Send second text –

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ARN	Days silent	Text 1	Context

Waiting on text 2 (0)

ARN	Days silent	Provenance	Context

Call –

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ARN	Days silent	Attempts	Engagement context	Last device signal	Flags

Transfer to retrieval –

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ARN	Days silent	Reason	Attempts	Note

Flag for portal status correction (0)

ARN	Deceased reported	By

Reported deceased on a call — permanently suppressed from all queues; never transfer-eligible. Correct the portal status, then this row clears on the next status sync.

Cadence activity = attended class only (athena, shirt-tracker predicate). Follow-up clocks anchor only to recorded send events — no record, no clock. Undo window 15 minutes. Ledger rebuilds ~15 min; ±0.2% drift is normal.