ROE tracker

Silence-derived retrieval. Opt-outs, swaps, graduations, and deceased cases live on the ROE sheet — this tracker handles patients surfaced by inactivity, whom no event would ever tag.

Retrieval pipeline

ARNStatusReasonTransferredBy BatchCadenceActions
new → in batch (via batch export) → sent → returned (automatic on a Closed packiyo_returns row after transfer — returns feed stale since 2026-07-08, so this can lag) · sent → RTS (manual). Any attended class after transfer puts the row on hold (re-engaged) for human resolve. Rows inside the 15-minute transfer-undo window are locked out of batch selection. Transfers past the undo window are not correctable from the board — reverse them HERE via Cancel & close so shipping sees the reversal; the patient returns to the outreach board.

Suppression list

Paste or upload the ARN column from the existing ROE sheet (weekly refresh expected). Listed ARNs are hidden from every cadence queue.